This is the official online shopping website in Romania of CHRONOLINK SRL authorized distributor of TUDOR in Romania.
Please read our terms and conditions carefully before placing an order. Using this website and placing orders online signifies your acceptance of the terms and conditions mentioned below. Before placing an order if you have any questions please contact us at the following e-mail address: tudorwatch@chronolink.ro.
These data represent the identification data of CHRONOLINK SRL authorized distributor of TUDOR in Romania.
Address: Calea 13 Septembrie nr. 90 within the Multifunctional Complex Grand Section 1 7th floor room 7.04/7.05 sector 5 Bucharest Romania
Registration No: J40/9265/2005 CUI: 17615540
Return of products
Tel: 021 403 31 45
E-mail: tudorwatch@chronolink.ro
Hereinafter known as CHRONOLINK SRL authorized distributor of TUDOR in Romania and “Customer” and/or “User” – an individual who places an order via the website platform www.chronolink.ro or by other methods expressly specified in this contract and who purchases the products marketed by the company CHRONOLINK SRL authorized distributor of TUDOR in Romania.
These constitute the basis of the contractual relationship between the parties and the customer has acknowledged and accepted them at the time of placing the order or registering as a user on the website www.chronolink.ro, they are applicable only to natural persons and not to legal entities.
Where there is a separate contract between the parties containing specific terms, that contract takes precedence and the terms set out here complement the contract to the extent that it does not contain conflicting provisions which will apply first and do not apply to legal persons. If it is required, i.e., invoicing to legal persons, another contract will be concluded and the terms and conditions will be discussed. All correspondence will be conducted by e-mail.
In this contract the following terms shall have the following meanings:
This contract covers the sale of TUDOR products as per the commercial offer to natural or legal persons.
These commercial clauses shall apply to transactions for the purchase and sale of goods concluded remotely between natural or legal persons and the company.
The document sets out the conditions and terms of use of the website, content, and services offered by CHRONOLINK SRL authorized distributor of TUDOR in Romania in the absence of another specific contract. This document takes precedence in the absence of a separate agreement.
When registering on the website, each user is obliged to read and understand the clauses presented. Only persons who expressly agree may become users or customers of CHRONOLINK SRL authorized distributor of TUDOR in Romania.
Access to the SERVICE is available exclusively by visiting the public website www.chronolink.ro.
Its usage, including accessing, viewing, and using the Content/Service, constitutes acceptance by the user or customer of the provisions of this document, unless the terms of use of the Content are separately stated.
By using the website/content/service, the User or Customer assumes responsibility for all actions taken in this context. He/she is also held responsible for any material or other damage caused to the website, content, service, CHRONOLINK SRL authorized distributor of TUDOR in Romania, or any third party with whom CHRONOLINK SRL authorized distributor of TUDOR in Romania has contracts according to the Romanian legislation in force.
If the User or the Client does not agree and/or does not accept and/or withdraws his consent to the document:
The Customer/User may at any time revoke his/her decision to agree and/or accept the document in the form in which it will be available at that time.
The customer may not withdraw the agreement expressed in favor of the document during the course of a contract or until the payment of the equivalent of all unfulfilled contracts to CHRONOLINK SRL authorized distributor of TUDOR in Romania.
In the event that the Customer has paid the equivalent for all unfulfilled contracts to CHRONOLINK SRL TUDOR’s authorized distributor in Romania and withdraws its consent to the document during the course of an order, TUDOR shall cancel the order without further obligation to either party or the right for either party to seek damages from the other.
CHRONOLINK SRL authorized distributor of TUDOR in Romania reserves the right to modify or discontinue temporarily or permanently, in whole or in part, the services made available through this Website, with or without prior notice.
CHRONOLINK SRL authorized distributor of TUDOR in Romania does not take responsibility for users or any third party, individual or legal person or institution, in case of modification, suspension, or interruption of services available through the Website.
CHRONOLINK SRL authorized distributor of TUDOR in Romania may change the content and conditions of use of the Website at any time. The new conditions become valid at the time of their publication on the Website and are not retroactive.
CHRONOLINK SRL authorized distributor of TUDOR in Romania reserves the right to make any changes to these provisions, as well as any changes to the website/its structure/services offered, including changes that may affect the website and/or any part of the website content, without prior notice to users.
CHRONOLINK SRL authorized distributor of TUDOR in Romania reserves the right to place advertising material of any kind and/or links on any page of the Website in compliance with the legislation in force.
CHRONOLINK SRL authorized distributor of TUDOR in Romania publishes on its website the complete and correct identification and contact details for the access of the Customer or User.
The partial or full completion of the contact form and its submission does not in any way commit CHRONOLINK SRL authorized distributor of TUDOR in Romania to contact the User or the Customer.
Access to the website, use of the information provided on it, visiting the pages or sending e-mails or notifications to CHRONOLINK SRL authorized distributor of TUDOR in Romania is carried out electronically, by telephone, or by any other means of communication available to both the User or Client and CHRONOLINK. Therefore, the User/Customer consents to receive notifications from CHRONOLINK SRL authorized distributor of TUDOR in Romania electronically and/or by telephone, including by e-mail or by announcements on the website.
By using the contact form or the service available on the website, the User or the Customer agrees that CHRONOLINK SRL authorized distributor of TUDOR in Romania may contact him/her by any means available, including electronic means. However, communication regarding orders placed shall be made exclusively by fax or e-mail.
In order to gain access to the service, the User must accept the terms of the document.
Any User is allowed to access the Service.
The User is fully responsible for maintaining the confidentiality of the password associated with the account.
The user is bound to inform CHRONOLINK SRL authorized distributor of TUDOR in Romania about any unauthorized use of his password and account. CHRONOLINK SRL authorized distributor of TUDOR in Romania will not be held responsible for any moral or material damage caused by non-compliance with this provision by Users.
CHRONOLINK SRL authorized distributor of TUDOR in Romania reserves the right to restrict the User/Customer’s access to the service depending on his/her behavior towards the company, as well as in case the User uses inappropriate language on the website or in communications with the merchant or causes material or image damage to the merchant or its partners.
It is forbidden to share an account between several customers. If such behavior is discovered, CHRONOLINK SRL authorized distributor of TUDOR in Romania reserves the right to cancel or suspend the customer’s access to the content or service.
If a customer places an order that is not picked up or is canceled, CHRONOLINK SRL authorized distributor of TUDOR in Romania reserves the right to block that customer’s account.
CHRONOLINK SRL does not offer any guarantees beyond those provided by applicable law regarding the functioning of the website, the accuracy of the descriptions, the updating of the content, and the suitability of the products for a particular purpose. Users expressly agree that the use of this website and the purchase of products or services are at their own risk. The only exception is the obligation to grant users the right to unilaterally terminate the contract in accordance with applicable law as detailed in this document.
The products marketed through the website are new and are delivered with their original packaging in accordance with the legislation in force. At the time of delivery they are accompanied by an invoice and a receipt.
Upon receipt of the package, it must contain the following: watch box, user manual, service manual, and warranty card.
The prices of the products shown include VAT and may/may not include delivery charges depending on the specifications of each product.
The contract implies that CHRONOLINK SRL, authorized distributor of TUDOR in Romania, reserves the right to adjust the prices for products and/or services available on the website without prior notification to the User or the Customer. However, if an order has already been placed, the purchase price cannot be changed without the agreement of both parties.
The purchase price of the products and services is the one valid at the time of placing the order, subject to stock availability.
The customer has the right to cancel the products and/or services purchased in accordance with the legal provisions in force.
Orders for products sold are accepted exclusively on the website at the time of availability.
By completing the order, the Customer confirms that all data provided is correct, complete, and current.
At the same time, by completing the order, the Customer consents that CHRONOLINK SRL, authorized distributor of TUDOR in Romania, contacts him/her in various situations, including to validate the availability of products, establish delivery details, and inform about the status of delivery.
CHRONOLINK SRL may automatically cancel the Client’s order if the data provided is incomplete or incorrect or if the Client’s activity may cause damage to CHRONOLINK SRL or its partners.
Once the order value is confirmed by the Customer or CHRONOLINK SRL validates the order, it becomes a Distance Contract according to the legislation in force.
If the Customer updates his/her personal data, all contracts existing at the time of the change retain their original information.
Payment for products ordered from www.chronolink.ro must be made in advance in accordance with these “Terms and Conditions”.
The accepted method of payment in advance is by money order, and proof of payment should be sent to us at the following e-mail address: tudorwatch@chronolink.ro. Delivery will be made only after confirmation of receipt of money in the CHRONOLINK account.
Payment for products will be made online via the NETOPIA PAYMENTS platform.
Products ordered must be paid for in full in advance; otherwise, delivery will not be made.
The delivery of the products will be made within 5-7 working days from the successful placement of the order via a third-party courier company anywhere in Romania.
CHRONOLINK SRL reserves the right to request confirmation of the order issued by the Customer before its fulfillment by contacting the Customer, especially in the case of customers who are placing their first order with CHRONOLINK.
With regard to delivery via a third-party courier company, by accepting these Terms and Conditions of Use of the Website, the Customer expressly accepts that any order placed will not be shipped without the option of Parcel Insurance.
The cost of courier delivery of the order is borne by the customer.
If the customer is not found at the address within the agreed time, the courier will return for a second delivery attempt after managing to contact the customer. If the customer is not found at the delivery address on the second delivery attempt, the order will be canceled, and the product returned to the premises.
Receipt of the products is the customer’s acceptance that the products have arrived in perfect condition and is confirmed by signature on the legal documents. The invoice is proof of the conclusion of the sale-purchase contract according to the Romanian legislation in force. The customer expresses his explicit agreement by signing the invoice, confirming that he has received the product(s) in accordance with the order and his needs.
CHRONOLINK SRL reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond the company’s control, including but not limited to: fire, explosion, flood, epidemic, strike, government action, war, terrorism, protest, riot, civil unrest, or other impediments of force majeure under Romanian law.
The guarantee is offered to the Consumer Buyer pursuant to GEO no. 140/2021 and GEO no. 141/2021 and is subject to the provisions of the Romanian legislation in force.
The warranty will be provided by the Seller or in the service units authorized by the brand manufacturer.
The quality of products made of precious base metal is certified by a mark inscribed or approved by the National Authority for Consumer Protection. Even if the product has not been designed and constructed for a certain average period of use, the Professional declares that it has durability, i.e., the ability to maintain its required functions and performance during normal use, i.e., under the present terms and conditions.
The legal warranty of conformity and the commercial warranty do not cover the occurrence of defects in the goods during risky actions/inactions such as: sports activities, professional activities, domestic activities; transportation; handling; carrying; keeping; storage; direct/indirect hitting; cleaning, maintenance, and repair in unauthorized units; failure to comply with the present terms and conditions; exposure of the goods to contact with destructive environments that wear them out prematurely such as: dust, smoke, steam, acid rain, electromagnetic fields, chemicals like: solvents, bleaches, petroleum products, adhesives, acids, salts, cosmetics, or cleaning products, chlorine or chlorine-containing substances, including water containing them; placing the mechanisms at temperature variations outside the temperature range in which they can function normally (5°C ÷ 40°C); replacement of component parts or consumable elements of the goods not authorized by the Manufacturer of the goods; abnormal functioning of the mechanisms/component parts of the goods as a result of the above-mentioned risky actions/inactions. Such risky actions/actions may result in functional and/or structural deficiencies of the goods, deficiencies in appearance and/or texture such as: abrasions, impregnations, pores, cracks, scratches, corrosions, discolorations, deformations, tears, detachments, etc.
The warranty offered by the manufacturer is 5 years. The deadline for rectification of defects is 15 days according to GEO 140/2021 from the moment of informing the seller or handing over the product to the service unit and is agreed between the seller and the consumer, taking into account the nature and complexity of the goods, the nature and seriousness of the non-conformity, and the effort required to complete the repair or replacement. The period of time that the product has been immobilized in the service unit for warranty repairs will extend the warranty period by the duration of the downtime. The methods of warranty coverage are: maintenance; repair; replacement. The warranty offered covers manufacturing defects or hidden defects of the product. When claiming the warranty, you must present the purchase invoice together with this warranty certificate.
In view of the conditions imposed by the manufacturer, we inform you that maintenance and service of the products sold is carried out only by appointment through the communication channels mentioned in the document. The products marketed by the company CHRONOLINK SRL are original products certified by the manufacturer. The activity of the unit is carried out according to the presentation and sales policy of the brand manufacturer. For the security and confidentiality of our customers, physical access to the stores is made only by appointment through the communication channels mentioned in this document. Maintenance and use of the product will be carried out according to the instructions given by the manufacturer.
When requesting the warranty, the defective product must be sent by courier to CHRONOLINK SRL at the specified address in the original packaging, together with the related accessories, a copy of the tax invoice and the courier receipt plus the warranty form specifying: customer’s name, surname, contact telephone number, reason, causes alleged to have led to the warranty, customer’s claims. If the products are returned to CHRONOLINK unaccompanied by these documents, the products may be returned to the applicant/shipper without CHRONOLINK having to settle the warranty claim.
According to the Romanian legislation in force, “the Consumer” defined as a natural person, has the right to unilaterally terminate a distance contract within 14 days without incurring penalties and without being obliged to invoke any reason (according to O.U.G 34/2014). It is important to point out that these rights are applicable only to natural persons and customers with legal personality are not included in this category. The legislation only refers to natural persons in this context, excluding legal persons.
The period from which the return declaration can be sent is 14 days in accordance with the legislation in force and runs from the date on which the Consumer took possession of the goods delivered, as shown on the transport documents drawn up.
The return request must be completed and sent to CHRONOLINK via the e-mail address tudorwatch@chronolink.ro. The return request can be downloaded from the website or sent to the customer upon request.
However, at the time of delivery of the products, the Customer is obliged to check the characteristics of the product and that it corresponds to the requirements and the goods ordered. In the event that the Customer finds deficiencies in the quality or condition of the goods sold, the Customer is obliged to inform the Merchant by e-mail at tudorwatch@chronolink.ro within 24 hours of the date of delivery of the goods, calculated on the basis of the time shown on the shipping document, if he has found any lack of “mandatory characteristics” as described in the section Details of the products sold. Otherwise, the lack of “mandatory characteristics” will no longer be presumed to be pre-existing upon taking possession of the product.
All further communications regarding the resolution of the return request will be made only in writing on a durable medium, by e-mail to our address tudorwatch@chronolink.ro. For telephone communications subsequent to the transmission of the standard withdrawal form/non-equivocal declaration of withdrawal from the distance contract, you may use the telephone number 021 403 31 45 and the discussions will also be recorded in writing by e-mail.
The products must be dispatched within 14 days from the date of the Return Request. The shipment of the goods must be made only through a courier company with insurance of the package in relation to the value of the product, in packaging that ensures the integrity of the product, and the transport document must contain the following data:
The customer will bear the cost of the return and also the cost of insuring the parcel.
From the moment the parcel containing the returned goods has arrived at CHRONOLINK SRL, as evidenced by the transport documents, the authorized specialized personnel of the Trader shall check the condition and quality of the returned goods. If the conditions for return are met, the goods are in the condition in which they were sent, together with all the original accessories found in the box, are accompanied by the international guarantee certificate (if it was delivered to you) as well as any other documents/accessories/gifts/sets with which the goods were delivered, since their absence will reduce the refund amount accordingly, CHRONOLINK SRL shall proceed to refund the amounts paid within 14 working days.
The customer is only responsible for any reduction in the value of the goods that may result from handling, except for those necessary to determine their nature, quality, and function. In this context, we do not assume that you have fulfilled your obligation to avoid risky actions that may result from such manipulations as stated in the guarantee certificate.
The return of a good that has suffered depreciation in value is only possible if through repair the good can regain the characteristics of a new good because only in this state can be resold by the company CHRONOLINK SRL.
In the event that following checks carried out by specialized personnel we identify that the goods are not impaired in value, we will refund the full value of the returned goods. This amount will be refunded to the bank account from which the payment was made or to the account indicated by the customer in the return request.
If we find that the goods are affected by a remediable depreciation in value, we will inform you of this and of the costs of remedying the product and will deduct these costs from the value of the returned goods. The resulting amount will be refunded to the bank account from which the payment was made or the one mentioned in the return request.
In the event that we identify that the goods are irretrievably impaired in value, we will communicate this finding to you together with our refusal to accept the return of these goods which clearly cannot be put back on the market (having 100% depreciation in value).
If you do not wish or do not agree to recover the returned goods with irretrievable depreciation in value within 5 working days from the date of communication of our resolution, starting on the 6th working day you will be subject to a daily storage charge of 50 lei for each returned good until the time of recovery of the goods or until you authorize us to dispatch these goods to you with payment of all your associated costs.
Until the Customer agrees to the return of the goods and until the payment of the amounts due as a result of the storage of the goods, CHRONOLINK has a right of retention on the goods as long as the Customer does not compensate the company for the necessary and useful expenses it has incurred with the goods and for the damage caused.
The use of the newsletter is subject to the same limitation of liability in terms of content as the use of the website, in accordance with the provisions of this document.
Receipt of the news bulletin/newsletter requires completion of a form by the User or Client and is conditional upon unconditional acceptance of the document unless the User has already given his/her prior consent. The User may also express his/her consent to receive the newsletter when creating a User account.
Opting out of receiving the newsletter can be done at any time by the User or Customer using the dedicated link within any news bulletin received or by changing preferences for receiving the newsletter and accessing pages in restricted areas through the account.
Subscribing and unsubscribing to the news bulletin/newsletter of the website www.chronolink.ro is offered free of charge and on a voluntary basis, and your use of it implies acceptance of the following terms of use.
The messages sent are not unsolicited and comply with the regulations on Electronic Commerce according to the Romanian and international legislation in force.
Users of the website explicitly and implicitly accept that their use of the website is at their own risk. CHRONOLINK SRL expressly disclaims any liability, whether direct or indirect, in connection with the use of the website.
CHRONOLINK SRL cannot be held responsible for any kind of damage (direct, indirect, accidental, or otherwise) resulting from the use or inability to use the content, information presented or absent from the website, or for any kind of errors or omissions in the presentation of content that may lead to losses.
There is no guarantee offered by the company CHRONOLINK SRL to users that the information contained on the website will meet all user requirements or that the computer services on which the operation of the website is based will be uninterrupted, timely, secure, or error-free. Nor is any guarantee given that the quality of any information obtained through the website will meet all users’ requirements, that any program errors will be corrected, or that other similar issues will be resolved.
CHRONOLINK SRL assumes no responsibility for the content, quality, or nature of other websites reached through links on the website, regardless of the nature of these links. The owners of these websites bear full responsibility for them.
CHRONOLINK SRL is exonerated from any liability in case of use of the websites and/or content transmitted to the User or Client by any means (electronic, by telephone, etc.) through the websites, email, when this use of content may cause or produce damages of any kind on the part of the User, the Client and/or any third party involved in this transfer of content.
Except for the legal warranty obligation, CHRONOLINK SRL does not give any warranty, direct or indirect, that the service/product will meet the customer’s requirements, that the service/product will be uninterrupted, reliable, or error-free of any kind, or that the products/services obtained free of charge or for a fee through the service will meet the customer’s requirements or expectations.
The operators, administrators, and/or owners of the website are in no way responsible for the relationships or their consequences resulting from purchases, special offers, promotions, or any other type of relationship/connection/business/collaboration that may arise between the client or user and any of those who promote themselves directly or indirectly through the website.
For sections of the website that may include User posts, the responsibility for the content of such posts rests entirely with their authors. CHRONOLINK SRL reserves the right not to publish those posts that are contrary to the terms and conditions of use or that it considers harmful in any way to its own image, customers, partners, or third parties.
CHRONOLINK SRL is committed to maintaining the security and confidentiality of data transmitted and stored through its computer system. This information may be used to send order confirmations or special offers only with the customer’s prior consent. The provision of personal data to CHRONOLINK SRL is optional, and users may request their deletion from the database at any time at no additional cost. Deletion requests should be sent by e-mail to the specified address.
The data provided are used exclusively for the purposes for which they were collected, in accordance with the legislation in force. CHRONOLINK SRL undertakes to respect the rights conferred by the law on the protection of personal data and to comply with the legal provisions on e-commerce and consumer protection.
CHRONOLINK SRL does not take responsibility for any errors that may occur due to users’ negligence in managing the security of their accounts and passwords.
The user is responsible for the protection of his/her personal data and must not disclose it to third parties.
Neither party to a contract in progress shall be liable for the total or partial non-fulfillment of contractual obligations, unless expressly provided otherwise, and this in the event that such non-fulfillment is caused by an event of force majeure.
If such an event is alleged to have occurred, the party or its legal representative is obliged to notify the other contractual partner immediately and fully of its occurrence and to take all possible measures to limit its consequences.
Exemption from this obligation is conditional on the event of force majeure preventing the obligation from being properly performed.
If the force majeure event persists for 15 days after its occurrence, each party has the right to notify the other party of the automatic termination of the contract without being able to claim mutual damages.
In order to invoke force majeure, the party concerned must demonstrate the impossibility of performance within 30 days of the event.
By accessing or visiting the website and/or any content provided to the User/Customer, whether by electronic, telephonic, or other means, the User/Customer agrees to comply at least with these “Terms and Conditions of Use”. The Merchant assumes no liability for any loss, cost, suit, claim, expense, or other liability arising directly out of the failure to comply with the Terms and Conditions.
This document will be interpreted in accordance with the Romanian legislation in force. The Terms and Conditions constitute the sole legal framework applicable to the settlement of any disputes between the parties, either amicably or in case of disagreement, by legal action for damages before the competent court.
Any dispute relating to this document or the performance of contractual obligations that may arise between the parties involved shall be attempted to be resolved amicably. If an amicable solution is not possible, the dispute will be submitted to the competent court according to the Romanian laws in force.
If any provision of these Terms and Conditions is or becomes invalid, the other provisions shall remain valid. Any invalid provision shall be replaced by a similar provision having the same meaning and purpose as those set out above.
Take a deep dive inside our world and follow us on social media. Be a part of the Chronolink community.
